When evaluating suppliers, clients tend to focus on suppliers' resources because these are highly visible onsite tours, balance sheets, and résumés. But they should be more interested in suppliers' ability to turn these resources -- their physical and human assets such as physical facilities, technologies, tools, and workforce -- into capabilities that, in turn, can be combined to create high-level customer-facing competencies.
Advisor
Middle Management Must Form the Fabric of Supplier Service Competencies
Posted March 22, 2011 | Leadership | Leadership |
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