Over the past few years, businesses have become more focused on customer-centricity. Organizations are increasingly emphasizing cutting costs, being more market savvy, achieving customer delight, and rolling out products and services faster than ever. Apart from redefining business processes, IT is being sought after to provide much-needed competitive advantage and as a catalyst to achieve business objectives. IT has seen manifold growth and, at the same time, simplification over the years -- especially in the last two decades.