A cornerstone of the knowledge management (KM) movement has been that organizations house an abundance of knowledge and yet individuals have difficulty locating this knowledge and putting it to effective use. It has been common to hear of organizations not knowing what they know or, if they do know what they know, of not knowing where to find it. The chief knowledge officer of a large consulting organization once said to me, "We have 80,000 people scattered around the world that need information to do their jobs effectively.