Organizational change management is about changing the way that people think and behave — in that order. Unfortunately, change management programs that are begun after the digital transformation has been designed focus primarily on behavioral change. They neglect to engage people in changing their mindset and way of thinking. Any behavioral change that is not preceded by a change in thinking will not last. As soon as the pressure is off, as soon as managers turn their backs, people will revert to the way they’ve always done things. And the way they’ve always done things is continually reinforced by the organizational culture.
Advisor
Organizational Change Management for Digital Transformation
By Sheila Cox
Posted March 16, 2017 | Leadership |
About The Author
Sheila Q. Cox is a Cutter Expert, specializing in change management and a member of Arthur D. Little's AMP open consulting network. She guides leadership teams as they transform themselves and their organizations to achieve and sustain new levels of performance. Ms. Cox is a systems thinker with deep expertise in IT systems and organizational, cultural, and behavioral change. Her consulting approach begins with a common vision and goals that… Read More
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