In Part I of this two-part Executive Update series, I provided an overview of the methodology and approach used to develop detailed business processes for managing an IT environment, specifically related to the IT Infrastructure Library (ITIL) and its service management component. A real-life case study was presented, describing one of my clients -- a large organization with more than 50,000 employees that had limited understanding of ITIL or the benefits of service management.
Executive Update
A Pragmatic Approach to Implementing ITIL: Part II -- Process Development and Success
Posted October 31, 2006 | Leadership |
![](/sites/default/files/styles/square_thumbnail_180x180_/public/alignment/fulltext/updates/2006/bitu0621/bitu0621fig01.gif?itok=Ji_F3Fe-)
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.