Many problems with outsourcing deals stem from the supplier taking over activities that were not well understood by the client organization prior to engaging the supplier. Very early in the outsourcing lifecycle, the activities that are candidates for outsourcing are identified by the organization. But it is not enough to just target the services; a detailed understanding of the targeted services is essential or the organization faces the risks of providing inaccurate information to its suppliers.
Executive Update
Profiling: Minimizing Your Outsourcing Risks
By Sara Cullen
Posted May 14, 2006 | Leadership | Leadership | Leadership |
About The Author
Dr. Sara Cullen is Managing Director of The Cullen Group, a boutique firm offering consulting, publications, and education regarding commercial agreements, a Fellow at the University of Melbourne, and a Research Associate at the London School of Economics. She was former National Partner at Deloitte in Australia, where she ran the outsourcing consulting division and was the Global Thought Leader for outsourcing.
Dr. Cullen specializes in the… Read More
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