The need for efficiency in business is more imperative now than ever; we need to do more with less money, less time, and fewer resources. Yet business must also meet the needs of increasingly demanding customers who now expect 24/7 service. In this environment, businesses must consider automating tasks not only to meet increasing demands but to free up human staff to take on more strategically valuable and fulfilling tasks. Robotic process automation (RPA) can thus take on the repetitive, “non-value-adding,” laborious tasks by manipulating data and triggering actions with other software systems. In this Advisor, we explore how RPA is benefiting a number of verticals.
Advisor
About The Author
Kapil Gosain is a Business Process Consultant with the Consulting and Services Integration Practice at Tata Consultancy Services specializing in finance and shared services transformation. He focuses on IT strategy and business process management/business process reengineering across various industries. Mr. Gosain is a certified Lean Six Sigma Green Belt and a certified ScrumMaster. He earned a post-graduate diploma in management with… Read More
Vikram Agarwal is a Senior Advisor of Digital Strategy & Transformation Solutions in his organization’s Digital Consulting Practice. He has over 17 years’ experience working in organizational change management and digital consulting. Mr. Agarwal has guided numerous global customers in achieving benefits from transformation initiatives and has worked in various industry domains including banking and finance, retail, manufacturing, oil and gas… Read More
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