Advisor

Reframing Software O&M Yields Greater Business Performance

Posted March 3, 2011 | Leadership |

It's widely understood that most of the life of any product ever fielded is spent in production. Specifically, despite the time and costs of initial development and installation, most of the time invested in the life of a product is during the postinstallation phase, commonly called "operations and maintenance" (O&M).

About The Author
Hillel Glazer
Hillel Glazer is a Cutter Expert, a member of Arthur D. Little's AMP open consulting network, and CEO of Entinex, Inc. He is a career-long pathfinder who has been reframing how organizations perform. Mr. Glazer counsels executives in the technical, organizational, and operational integrations necessary to bring about the capability to dynamically respond to shifting demands. Mr. Glazer is the consummate pragmatic systems thinker, combining his… Read More
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