The Security Dilemma: Balancing Robustness and Usability

Posted July 31, 2008 | Technology |

Heisenberg's uncertainty principle says the more you try to know about a particle's position, the less you can know about its momentum. A similar dilemma affects IT security. It seems the more features you load into a product, the less usable it can be. Figure 1 illustrates this principle. The problem is particularly acute with security products, because safety and security are at stake.

About The Author
Michael Hughes
Michael Hughes works for IBM Internet Security Systems as a User Assistance Architect. Before joining IBM, Dr. Hughes was the User Experience Design Lead at CheckFree Corporation, where he established its User Experience Research and Design Center. He has a PhD in instructional technology from the University of Georgia and a master's degree in technical and professional communication from Southern Polytechnic State University. His professional… Read More
Richard Henneman
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