The pattern I propose for a service assurance architecture is based on ideas taken from the operations support system (OSS) developed in the 1980s and 1990s. The original OSS, created for the telecommunications industry, covered a broad range of subjects and considered networking systems. The pattern presented here narrows the scope of interest to service assurance and casts the OSS principles into the IT systems area.
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About The Author
Sebastian Konkol is an enterprise startup and strategy consultant and the owner of the consultancy firm TwisterSolve. Mr. Konkol specializes in strategic IT planning, business technology partnerships from both the technology and organizational perspectives, and fostering new technology management methods supported by social psychology. He provides advisory services to companies in ICT-based and ICT-intensive industries. Mr. Konkol also divides… Read More
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