In this Advisor, we examine the first two levels of a maturity continuum — customer dissassifaction and customer satisfaction — and discuss the associated behaviors on the part of the service provider.
Advisor
![dissatisfaction](/sites/default/files/styles/square_thumbnail_180x180_/public/itjournal/Advisors/2020/sreviceprovider.jpg?itok=secJWgm2)
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