The "human side" of an outsourcing deal may be difficult to visualize at first, but if the fears and apprehensions of your staff are not managed well, it may not be long before it is the leading problem your organization faces. In some outsourcing deals, employees have not only refused to work, but they have deliberately sabotaged the process itself.
Executive Update
Staff Transitions: Managing the Impact of Outsourcing on Staff
By Sara Cullen
Posted June 11, 2006 | Leadership | Leadership |
About The Author
Dr. Sara Cullen is Managing Director of The Cullen Group, a boutique firm offering consulting, publications, and education regarding commercial agreements, a Fellow at the University of Melbourne, and a Research Associate at the London School of Economics. She was former National Partner at Deloitte in Australia, where she ran the outsourcing consulting division and was the Global Thought Leader for outsourcing.
Dr. Cullen specializes in the… Read More
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