Internet of Things (IoT) applications — including connected products and services in general, and remote condition-based monitoring and predictive maintenance in particular — offer considerable opportunities for companies to provide a better customer experience (CX) via real-time customer service and support.
Advisor
Tapping into the IoT for Improved CX Management
By Curt Hall
Posted December 17, 2019 | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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