The current trend indicates that most organizations tend to rely on (or are planning to rely on) in-house CX development, while just under 30% of organizations surveyed said that they were using or planning to use outside specialists to assist them with implementing their CX strategies and programs. I see this trend changing over the next 12-16 months, with the use of outside CX consultancies increasing in order to satisfy current and future demands for CX adoption.
Advisor
Is There a Role for Outside Experts in CX Initiatives?
By Curt Hall
Posted March 3, 2020 | Technology |
![Outside Experts for CX Strategy Development and Implementation](/sites/default/files/styles/square_thumbnail_180x180_/public/DA_DT/Advisors/2020/dadt200225_1.png?itok=Xzbz5vsB)
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