There is plenty of evidence that organizations can achieve cost savings through outsourcing. But there are limits to providers working smarter to achieve the holy trinity of (for the client) dramatic savings and higher KPIs and (for the provider) a decent profit margin.
Executive Update
About The Author
Dr. Sara Cullen is Managing Director of The Cullen Group, a boutique firm offering consulting, publications, and education regarding commercial agreements, a Fellow at the University of Melbourne, and a Research Associate at the London School of Economics. She was former National Partner at Deloitte in Australia, where she ran the outsourcing consulting division and was the Global Thought Leader for outsourcing.
Dr. Cullen specializes in the… Read More
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