Trust: The New Value Proposition for Today's BPO Provider

Posted April 30, 2009 | Leadership | Leadership |

Business process outsourcing (BPO) service providers have been managing and administering business processes on the behalf of service receivers (i.e., BPO customers) for decades. Outsourcing has its roots in the manufacturing industry of the early 1970s, and it has evolved into a strategic business science that organizations in many sectors, such as banking, insurance, and government, have embraced today.

About The Author

Eric Deitert

Eric J. Deitert is Director, BPO Industry Marketing, at Pegasystems Inc. For the greater part of Mr. Deitert's career, he has worked for prominent software development companies that provide technology for process improvement. He has held a variety of roles in which he has been responsible for technology product marketing, product management, and strategic market analysis within the BPM and business rules engine (BRE) sectors. Prior to joining… Read More

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Trust: The New Value Proposition for Today's BPO Provider

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