There are several approaches to setting key performance indicator (KPI) incentives in outsourcing arrangements. The term "incentive" 1 is used in this Executive Update to reflect the financial risks and rewards that are allocated to the service provider by the client regarding KPIs.
Executive Update
Using a Performance Points Model for Your KPI "Incentive" Scheme
By Sara Cullen
Posted August 14, 2007 | Leadership | Leadership |
![](/sites/default/files/styles/square_thumbnail_180x180_/public/sourcing/fulltext/updates/2007/srcu0716/cullens.jpg?itok=vlvsj_d9)
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