In May of this year, IBM's Watson computer system, famous for winning the TV game of Jeopardy, entered into the realm of customer engagement.
Advisor
Watson's Engagement: Cognitive Calling for Sales
By Brian Dooley
Posted August 26, 2013 | Technology | Leadership |
About The Author
Brian J. Dooley is an author, analyst, and journalist with more than 30 years' experience in analyzing and writing about IT trends. Mr. Dooley has written seven books, numerous user manuals, hundreds of reports, and more than 2,000 magazine features. He is the founder and past President of the New Zealand Chapter of the Society for Technical Communication and initiated the Graduate Certificate in Technical Communication program at Christchurch… Read More
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