According to a Cutter Consortium survey examining IPA adoption in the enterprise, organizations rank retail as the sixth leading industry in which IPA will have its most significant impact. Retailers are applying robotic process automation (RPA) and other process automation tools bolstered with machine learning (ML), predictive analytics, and computer vision to a number of applications and domains. This Advisor explores how these tools help make their supply chains more flexible, revitalize the retail shopping experience, and boost customer satisfaction in both online and in-store scenarios.
Advisor
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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