Information technology systems tend to fall into two categories: a) back-office, a-few-people-care-and-most-endure systems or b) front-office, touches-the-customer, core-competency systems that get significant attention. For decades, IT was frequently perceived as the default owner of the back-office systems.
Advisor
Why the CIO Needs to Help Fix the Customer Experience
By Vince Kellen
Posted January 18, 2011 | Leadership |
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