You have a lot invested in your outsourcing partnership. The strategic planning that led to your business decision to outsource was most likely driven by a desire to lower cost, reduce delivery times, or improve quality. Regardless of how you got there, you are now in a relationship that has business-critical objectives.
Executive Update
Is that Your Final Answer? The Need for Auditing Your SLAs
By David Herron
Posted February 28, 2002 | Leadership | Leadership |
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