Alejandro Rosales specializes in business intelligence and customer relationship management (CRM). Mr. Rosales has worked for Oracle, consulting to clients across different countries in Latin America and the Caribbean in diverse industries such as banking, telecommunications, media, and fast-moving consumer goods. Currently, he works for Red Rock Consulting, an Australian-based consulting and managed services provider. Since starting his career, Mr. Rosales has worked with companies undertaking outsourcing to varying degrees, ranging from total outsourcing to selective outsourcing of specific activities. In his current endeavor, Mr. Rosales is coordinating an offshore IT outsourcing team. He can be reached at a.rosales@pgrad.unimelb.edu.au.