Charlie Bess is Chief Technologist of the Application and Business Services in HP ES Americas and an HP Fellow. Previously, he was the leader of HP's global architecture capability, the Chief Technologist for numerous large internal teams and client relationships, and a member of HP's services lab. Mr. Bess is an avid blogger and led HP's global technical conference numerous times. He has a bachelor of science degree from Purdue University and an MBA from Southern Methodist University. Mr. Bess is a licensed professional engineer, certified as an Open Group distinguished architect leader, President of the International Society of Service Innovation Professionals (leading the Service Futures SIG), and a senior IEEE member. He can be reached at charlie dot bess at hp dot com.