David Miller is a management consultant and C-level manager with experience in the public, private, and not-for-profit sectors. Dr. Miller has a background in software engineering, enterprise architecture, business analysis, business and IT strategy, and change management. He specializes in business agility and advanced IT management and IT governance systems for large or complex business and IT landscapes. Dr. Miller is the author of Business-Focused IT and Service Excellenceand Business-Focused IT and a fellow of the BCS (The Chartered Institute for IT), the Institution of Engineering and Technology, the Chartered Institute of Marketing, and the Institute of Consulting. He is a Chartered IT Professional, Chartered Engineer, and Chartered Marketer. He can be reached at david_miller at itdynamics.com.