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Jeff Hughes

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IT Security: A Bottom-Up Approach to ERM
Characteristics of Service-Based Infrastructure and the Role of Utility Computing

New Research

	"Adding Value" Boils Down to Pleasing the Consumer
	The Four Forces of Agilification
	The Cutter Edge: Hybrid Cloud, 5 Key Innovation Success Factors, Customer Experience Research, Automation
	Managing the Customer Experience
	The Age of Complexity
	Misunderstanding the Origin of “Value” in Value-Stream Mapping

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Practices
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Experts
Arthur D. Little
About