Klaus Schmitz is a Partner at Arthur D. Little (ADL) and leads ADL’s Automotive practice in Central Europe. He predominantly serves clients in the automotive industry. Dr. Schmitz also serves ADL’s Technology and Innovation Management practice, where he supports clients in the high-tech industry on innovation and technology topics. His main fields of work comprise marketing, sales and after-sales, as well as strategic innovation, technology, and information management. Relevant project examples include customer experience, strategic planning, sales and after-sales excellence, and product lifecycle management. Dr. Schmitz’s special interest lies in mastering the disruptive change of digitization and new mobility for clients. Prior to ADL, he cofounded a research-oriented consultancy and led it as Managing Director for five years. Dr. Schmitz has also been a researcher, lecturer, and project leader in large external projects with big German corporations. Dr. Schmitz’s education and background in information systems (IS) and software development enable him to understand technology issues. He earned a PhD in IS from the University of Bamberg, Germany. He can be reached at experts@cutter.com.