Richard Zultner

Richard Zultner is a founder and director of the QFD Institute, a nonprofit research organization dedicated to the advancement of quality function deployment (QFD). His primary area of focus is efficient software process improvement approaches, including theory of constraints (TOC), daily management methods such as statistical process control, and cross-functional management techniques such as QFD. Mr. Zultner received the Akao Prize in 1998 for his work in applying QFD to software. He is an international consultant, educator, author, and speaker and has professional certifications in quality, software quality, project management, software engineering, and TOC.