In this issue of CBR, we set out to examine the ways in which strategic IT planning influences the value that IT delivers to the organization, as well as the degree to which the planning process is perceived to affect organizational outcomes and results. With this focus, we can both benchmark the planning process itself and, at the same time, tackle the question of its relationship to IT value. Given the current and ongoing economic struggles facing businesses both large and small around the world, this seemed like an excellent time to discuss the value of strategic IT planning.

This issue of Cutter Benchmark Review is the sixth installment in our annual series forecasting technology trends. As faithful readers know, in this issue we examine the range of IT developments that have either surfaced or endured in the past year and look back across previous years to see how the technology landscape is evolving. We also reflect on the multitude of contributing factors that will influence your decision-making processes as you consider your options for change (or staying the course) in the near future. We believe the two sometimes-opposing viewpoints of our contributors will give you much to think about as you come to your own conclusions. We hope that you find this annual IT trends issue of CBR interesting and useful and that it gives you plenty of food for thought as you evaluate your technology use and priorities for this year.

In this issue of Cutter Benchmark Review, we turn our attention to a topic that has been increasingly in the public eye: social media. What was originally only an interesting diversion for a small population of techies and college students has quickly and rather explosively become a major social phenomenon — one with cultural, practical, and business implications that become more far-reaching in scope every day. So what does this all mean for us in the IT shop? How do we manage in this environment where so many of the contributing factors are not within our control? And how do we use the information we can gather from social media monitoring (SMM) to set ourselves up for success? Whether or not you have already jumped onto the social media bandwagon, you will find this installment of CBR helpful as you attempt to get a broad overall view of the potential benefits and pitfalls social media represents for your organization.

The adoption of a new project management methodology as part of our business practices is always somewhat of a gamble. Will it work? Will it be an improvement over the processes we currently have in place? Will the time, energy, and resources that we invest now in implementing it prove worthwhile in the long run? These are all questions each of us as IT and business professionals must consider as we make decisions to move our organizations forward. Keeping operations humming along in the face of change and (sometimes) major budget crunches and keeping business practices current and in line with industry practices and technology progress are perhaps the greatest ongoing challenges we face. In this issue of Cutter Benchmark Review, we discuss one of the most recent methodologies to enter the spectrum of possible choices for systems development: Kanban.

In this issue of Cutter Benchmark Review, we do our part in unlocking the mystery of Gen-Yers/Net-Geners. We examine the powerful trend toward further integration of technology into everyday productivity and the creative processes of this highly innovative generation. Plus, we discuss ways in which we can successfully integrate these individuals into our organizations to the benefit of all involved.