The Gap Is Between Business Architecture and IT ArchitectureBusiness architecture requires alignment with IT architecture. Concurrent alignment efforts must focus on the gap between these two architectures. |
The Gap Is Between Business Architecture and IT ArchitectureBusiness architecture requires alignment with IT architecture. Concurrent alignment efforts must focus on the gap between these two architectures. |
We are increasingly servicing customers directly through IT-enabled means and indirectly by way of IT-enabled customer service personnel. This proliferation of IT-enabled touch points creates the foundation for what Rick and I are increasingly calling "born digital data" or "digital data genesis."2 This proliferation of customer data that is natively digital enables strategic options that were simply not feasible before.
It’s All in the HeadStrategic leadership is a mindset that looks at achieving greater integration between the way IT thinks and the way the business thinks. It’s all about promoting people with the right attitude who can take a strategic role in leading the company. |
With this issue of Cutter Benchmark Review we continue our investigation into the management of the IT shop and of the many issues surrounding it.
With this issue of Cutter Benchmark Review we focus on the management of IT talent and look at the managerial and human resources challenges in the IT shop.