Introduction Finding the Real Value in CRM: Leveraging IT Solutions Through the Customer-Driven Approach |
Introduction Finding the Real Value in CRM: Leveraging IT Solutions Through the Customer-Driven Approach |
This issue of ITMS addresses the use of IT metrics in outsourcing and strategic partnering on "projects for hire," in which a client organization needs a system (fast -- what else is there?) and an outsourcer or partner offers to build it.
This issue continues to offer practical advice on how to use metrics to make better decisions.
Introduction Litigation Avoidance: A Lifecycle Approach |
Introduction Letter to the Editor |