Kai Karolin Hüppe is a Manager at Arthur D. Little (ADL), based in Munich, Germany, in ADL’s Global Energy & Utilities practice. Her focus is on e-mobility, smart metering, and energy retail. Ms. Hüppe manages projects in the areas of customer experience, loyalty and retention, product introduction and market entry strategies, digital transformations, and reorganizations. She also helps build up of new organizations with assistance in new business model development. Ms. Hüppe earned a master’s of science degree in management from HHL Leipzig Graduate School of Management, Germany. She can be reached at consulting@cutter.com.