Penny Pullan works with people in multinational organizations who are grappling with tricky projects and programs of change. "Tricky" usually means risky and working with virtual teams, complex requirements, and diverse stakeholders, who need to be interested, engaged, and involved. Within this context, Dr. Pullan brings order and clarity, delivering benefits at the same time as developing the individuals involved. Her facilitation skills are fundamental to her work, especially in risk management. Dr. Pullan gained her experience within IT in major organizations, including Mars Incorporated, AstraZeneca, and Logica. Since founding Making Projects Work Ltd., her clients have included government departments and pharmaceutical, financial services, telecom, and IT companies. She can be reached at info at makingprojectswork.co.uk.