Chet Mauk is a Senior Consultant with IBM and has led and performed numerous engagements in IT financial management for Fortune 500 companies. Mr. Mauk is considered an expert in the area of complex service contract price benchmarking and has worked with IBM Strategic Outsourcing for the past several years in this capacity. Additionally, Mr. Mauk has advised senior executives at several consulting firms on complex services price benchmark methodology. Currently, Mr. Mauk is a Visiting Industrial Scholar at Carnegie Mellon University ITsqc, assisting with the development and use of the eSourcing Capability Models for Service Providers (eSCM-SP) and for Clients (eSCM-CL). His general focus is on the use of IT service management and measurement systems to enhance sourcing success for complex global contracts. He is also involved in several service-oriented research projects with the Almaden Research Center. Mr. Mauk holds a master's degree in administrative science from Johns Hopkins University. He can be reached at cmauk at us.ibm.com.