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Aligning Digital Transformation to Holistic Stakeholder Value

Posted November 3, 2016 | Leadership |
Figure 1 — Sample airline value streams.

In keeping with digital transformation’s principle of viewing a business holistically across a variety of contexts, viewing how a business delivers stakeholder value is a key element of this holistic perspective. Stakeholders are first and foremost customers, but they also include business partners, other third parties, and internal resources. The value stream provides a nontechnical, value-driven, end-to-end perspective that includes all of the enabling capabilities and participating stakeholders required to deliver the value proposition for that value stream.

About The Author
William Ulrich
William M. Ulrich is a Fellow of Cutter Consortium, a member of Arthur D. Little's AMP open consulting network, and President of TSG, Inc. Specializing in business and IT planning and transformation strategies, he has more than 35 years’ experience in the business-IT management consulting field. Mr. Ulrich serves as strategic advisor and mentor on business-IT transformation initiatives and also serves as a workshop leader to businesses on a wide… Read More
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