Cutter Consortium conducted a survey from early to mid-2018 on how organizations are adopting, or planning to adopt, artificial intelligence (AI) technologies. In this Advisor, we look at two use cases that responding organizations view as most viable for applying AI: customer-facing self-service advisory systems and employee-facing internal advisory systems.
Advisor
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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