A recent experience with my ISP got me thinking a lot about the role social media can play in customer service and how companies looking for immediate payback may be missing the bigger picture when it comes to social media monitoring and analysis.
Advisor
Benefits from Social Media Monitoring Not Always Apparent
By Curt Hall
Posted November 7, 2011 | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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