Establishing the organizational foundation for service leadership where everyone is the customer should be a high priority. In my leadership experience and interactions with service leaders around the world, I have learned that being an effective leader comes down to one thing: care and they will care.
Advisor
Building the Foundation for Service Leadership
Posted July 28, 2016 | Technology |
About The Author
Peter McGarahan is Senior Director of IT for First American and an industry expert and thought leader in global IT service management. He is also the founder of McGarahan & Associates and offers 30 years of business, IT, and service leadership experience. Mr. McGarahan enjoys sharing his lessons learned and career experiences through published articles and presenting at industry conferences. He has received various industry awards and honors… Read More
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