The new frontier for competition is the entire customer experience (CX) — from thinking about a purchase to the renewal (of a service) or replacement (of a product).
Advisor
The Challenge of this “Thing” Called Customer Experience
Posted August 2, 2018 | Leadership |
About The Author
Paul Clermont is a Cutter Expert. He has been a consultant in IT strategy, governance, and management for 40 years and is a founding member of Prometheus Endeavor, an informal group of veteran consultants in that field. His clients have been primarily in the financial and manufacturing industries, as well as the US government. Mr. Clermont takes a clear, practical view of how information technology can transform organizations and what it takes… Read More
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