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The Changing Face of Marketing: Understanding How Customer-Managed Interactions Fit Alongside CRM and Change Consumer Engagement

Posted April 1, 2011 | Leadership | Technology | Cutter Benchmark Review

The face of marketing is changing, forever, and it's important for all marketers to be aware of the trends behind this change so that they are prepared to engage consumers in the future. Over the last few decades, both large and small companies throughout nearly all industries have learned to survive and thrive on the collection, aggregation, analysis, ownership, and use of consumer information in order to develop profiles of each and every individual they interact with or want to.

About The Author
Michael Becker
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