In 1990, Motorola's cellular infrastructure group took a step up the quality ladder. The managers of its newly reorganized division decided that the way to improve their cellular products was to get customers more involved in the development process. One of the most noticeable signs of this decision was the revolutionary practice of inviting customers to be present at the organization's quality reviews.
Executive Update
The Customer's Role in Software Development: Part II -- Is It a Culture Change?
Posted March 31, 2006 | Technology |
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