In a recent survey, Cutter Consortium asked organizations whether their customer experience (CX) practices and technologies are meeting or beating company expectations. We also sought to answer the following question: can organizations that have deployed these CX practices and technologies deliver a better customer experience and journey?
Advisor
CX Practices and Technologies: Help or Hype?
By Curt Hall
Posted July 8, 2020 | Technology | Amplify
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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