In this CBR survey, Ron Cenfetelli and I asked firms to share with us how they are using IT to provide convenience, personalization, and, most importantly, a memorable customer experience. We designed the survey questions to gauge the usage of the various types of technology services being deployed, their targeted audiences, and what business service were they being given access to.
Article
Delivering IT Services that Matter
Posted November 30, 2008 | Leadership | Technology | Cutter Benchmark Review
About The Author
Peter McGarahan is Senior Director of IT for First American and an industry expert and thought leader in global IT service management. He is also the founder of McGarahan & Associates and offers 30 years of business, IT, and service leadership experience. Mr. McGarahan enjoys sharing his lessons learned and career experiences through published articles and presenting at industry conferences. He has received various industry awards and honors… Read More
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