In this CBR survey, Ron Cenfetelli and I asked firms to share with us how they are using IT to provide convenience, personalization, and, most importantly, a memorable customer experience. We designed the survey questions to gauge the usage of the various types of technology services being deployed, their targeted audiences, and what business service were they being given access to.
Article
Delivering IT Services that Matter
Posted November 30, 2008 | Leadership | Technology | Cutter Benchmark Review
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.