Executive Update

Delivering Real-Time Benefits: A Case Study -- Part III

Posted February 14, 2007 | Leadership |

In the first two Executive Updates (Vol. 9, No. 24; Vol. 10, No. 2) of this three-part series, I explained why many companies are implementing the best practices service model IT Infrastructure Library (ITIL) and described a case study of its implementation at one company.

About The Author
Ken Doughty
Ken Doughty, CISA, CRISC, CBCP, is a Senior Manager at OnePath Australia (formerly ING Australia). He has more than 25 years' risk management experienced gained from IT auditing, business continuity, project management, IT management, and operational risk management in the public and private sectors. Mr. Doughty lectures at Macquarie University (Australia); has been published frequently in leading auditing, business continuity, and ERM journals… Read More
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