Advisor

Developing Devoted IT Customers

Posted January 13, 2004 | | Amplify

Most non-IT people hate the IT department. With very few exceptions, IT is seen as a selfish and unresponsive organization that is decoupled from the operations of the business and is a significant obstacle to organizational success. At best, IT is seen as a necessary evil. This may seem harsh, but it is the truth!

About The Author
William Seidman
William Seidman is a recognized thought leader and expert in management decision making and intellectual capital management. In particular, Dr. Seidman is renowned for understanding the processes required to discover positive deviant "wisdom" and transfer that wisdom through an organization. His doctoral work at Stanford University resulted in the development of ground-breaking techniques for analyzing management decision making that became the… Read More
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