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The Evolution of Social Media Analysis into Social Business Analytics

Posted March 10, 2015 | Leadership | Technology |

An examination of the different types of social media analysis practices helps provide a better understanding of their technical capabilities and where they fit in regard to enterprise social analytics needs, as well as how the application of the technology is evolving. There are essentially three main categories of social media analysis practices: social media monitoring, social media listening, and social business analytics. Each provides for increasingly sophisticated analysis of social media data, and each requires the application of increasingly sophisticated technology.

About The Author
Curt Hall
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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