Currently, organizational interest in adopting game design and gaming techniques to support customer experience (CX) initiatives is limited; however, the concepts are quite applicable to CX practices.
Advisor
In the Game: Design Concepts and Gamification for CX Management
By Curt Hall
Posted October 22, 2019 | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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