This Executive Update discusses the thinking behind employing artificial intelligence (AI) in an organization through “augmentation.” It presents a case study on how a superregional bank implemented a cognitive contact center by using an AI framework called HALO — Human Augmented Learning Organization — and showcases the meaning of “AI as a practice” within an organization.
Executive Update
HALO: The Human Augmented Learning Organization
Posted April 11, 2018 | Leadership | Technology |
About The Author
Namratha Rao is a techno-change management expert with nearly two decades of industry experience. She is AVP of Product Engineering Development at SLK Software Services, where she heads the organizational change management, product development, and applied innovation areas. A thought leader and practitioner in “blue ocean” strategy, Ms. Rao has led many initiatives in SLK’s Value-Based Advisory Services to create a differentiation for SLK and… Read More
Jagdish Bhandarkar is a technology geek with 20+ years' industry experience with various Fortune 500 companies. He is the CTO at SLK Software Services, responsible for driving the company’s technology vision of continuously enhancing innovation on behalf of customers at a global scale. Dr. Bhandarkar has authored various articles for journals and conferences. He earned a master’s degree in engineering and a PhD from MIT. Dr. Bhandarkar is an… Read More
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