In the last economic downturn, between 2000 and 2003, outsourcing growth did not slow significantly. Corporations got lucky. Just as IT expenditures had to slow after the heady overinvesting of the e-business bubble years, and as business slowed too in most sectors, the global services market produced two genuine safety valves to the downward pressure on costs: increased offshoring (either outsourced or in a captive center) and the growth of business process outsourcing (BPO).
Hard Times Outsourcing: Strategy and the Role of BPO and Offshoring
Posted April 30, 2009 | Leadership | Leadership |
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