Instant messaging (IM) has rapidly moved from an Internet fad to the boardroom -- or nearly so. Over the past few years, corporate use of IM has exploded, with estimates suggesting that nearly 30% of IM daily traffic of the large service providers -- AOL, MSN, and Yahoo -- is related to corporate use. Mounting evidence, including a recent Cutter survey, corroborates these findings.
Executive Summary
Instant Messaging Goes Corporate
By Stowe Boyd
Posted September 30, 2002 | Leadership | Leadership |
About The Author
Futurist, researcher, and writer. Stowe Boyd leads Work Futures, an exploration of critical themes of the ecology of work, and the anthropology of the future. He coined the terms “hashtag,” “social tools,” “work management,” and “publicy.”
Mr. Boyd has worked with dozens of companies in the past decades, including Microsoft, Google, IBM, and many startups. Earlier, he was a computer science researcher/educator, led a software startup, and… Read More
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